Spectrum Entertainment

Innovation In Sound - Intelligence In Lighting
Calgary's Leading DJ & Audio/Video Production Company
events@spectrumentertainment.ca  /  403.401.8954


FAQ

FAQ


Frequently Asked Questions

  • What are your business hours?

    Our operating hours are Monday to Sunday year round. 


    Office hours for consultations are Monday to Friday 6pm to 9pm. 

    We can schedule meetings upon request on Saturday and Sunday.

     

    We are on call 365 Days a year from 8am to 10pm. 


    We are closed to bookings on Holidays:


        Victoria Day

        Canada Day

        Labour Day

        Thanksgiving

        Christmas Day

  • Methods of payment we accept?

    We accept payment via Interac E Transfer, Certified Cheque only. 


    Full payment is due 10 days before the event.


    Date reservation fee of $250 is required to secure the date of the event and goes towards the performance fee. 

  • What is your cancellation Policy?

    The $250 date reservation fee is non refundable after booking with us. 


    Decided termination of this agreement by the Purchaser is subject to the following fees:


    a. Termination of the contract 180 days or more before the event results in no additional fees. 

    The date reservation fee will not be refunded. 


    b. Termination of the contract less than 180 days, but more than 90 days, before the event will require a payment of $500 or the remaining balance due, whichever is less.


    c. Termination of the contract less than 90 days before the event will require payment of the remaining balance due.


    If the DJ cancels the event a full refund will be issued. 

  • Out of town service?

    We service the areas of Calgary, Bragg Creek, DeWinton, Cochrane, Airdrie with no additional trip charges. 


    Canmore, Banff, and other areas will have out of town service fees which are billed with the service contract upon booking. 


    The Purchaser is responsible for paying any charges imposed by the venue or municipality. These charges may include, but are not limited to, parking, use of electric power, specialty insurance, outside vendor fees and fire marshal if necessary (for use of fog/haze). These charges may be invoiced to the purchaser after the event if they are unforeseen or are imposed on the day of the engagement. 


    We bill at $0.72 Per Km Round Trip.


    We may request hotel stay depending on duration of the event and location.


    If the client reserves a hotel for the DJ in advance we take off 15% off the trip fee. 


    We bill flat rate for the following areas for 2025


    Water Valley - $165


    High River - $67


    Strathmore - $95


    Canmore - $167


    Red Deer - $237 + Hotel Stay


    Edmonton - $457 + Hotel Stay


    Banff - $200 + Hotel Stay


    Lake Louise - $279 + Hotel Stay


    Jasper - $612 + Hotel Stay


    Drumheller-  $220+Hotel Stay


  • What insurance do you carry?

    We carry a 2 million dollar liability policy for coverage at every event. 

  • Do you offer rental equipment?

    We do not offer rental equipment, we provide on site service with our staff operating at all times. 

  • What business license do you hold?

    Our business license covers us for operations in Alberta. 


    We hold membership with the Canadian DJ collective.

  • Do we Emcee at events?

    Yes we do! We handle all the standard announcements and engage the crowd. 


    We also help if you have chosen an Emcee for the event.

  • Do you take requests?

    Yes we do, both in advance with our music planners as well as live during the event. 


    We always ensure that appropreate tracks are played for the crowd present. 

  • Do you bring backup equipment?

    Yes we do, we are prepared in the event of a technical malfunction. 

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